Our commitment is to make My Kasbah the most reliable platform for discerning travellers. Here are the 6 pillars that bind us to that.
Send a request via the form or WhatsApp. Our concierge replies with availability and terms. No online payment on the site, arrangements are agreed directly with the host.
Our local team visits and inspects every property before listing, and carries out regular re-inspections. We check: bedding, air conditioning, plumbing, wifi, fire safety, pool.
Deposit terms are communicated when your booking is confirmed. Our local team handles mediation in case of dispute. No hidden claims after departure.
For stays > 5 nights, we verify identity via Onfido (passport, selfie, proof of address). This protects our hosts and ensures peace of mind.
Our team is reachable 7 days a week, 24 hours a day, by WhatsApp, phone and email. Response in under 1h, 7 days a week. For unresolved issues, on-site intervention within 4 hours.
Team based in Marrakech. Your contact data is processed in compliance with GDPR. A direct matchmaking platform between travellers and hosts.
Mediation
If a dispute arises
Handled by our local team
< 1h
Response time
WhatsApp 24/7
14d
From submission to listing
Inspection + photos included
FR/EN/AR
Languages supported
Trilingual local team
My Kasbah
Local team based in Marrakech, Morocco
12 Rue des Épices, Médina
40000 Marrakech, Morocco
thibautcampana@gmail.com
Vercel Inc.
San Francisco, USA
SOC 2 Type II certified
thibautcampana@gmail.com
Requests routed via FormSubmit
No online payment collected
Our local team is here for you. Response in under 1h, in French, English or Arabic.
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