Frequently asked questions

Select your property and send a request via the form or WhatsApp. Our concierge replies with availability and terms. The booking is confirmed after a direct exchange, no online payment on the site.

Platforms add their commission on top of the listed rate, we do not. On properties we compare (same listing, same dates), the gap is calculated property by property from the recorded Booking/Airbnb rate, never a market average. Full detail at /prix-location-marrakech-2026.

Short-term rental is regulated under Morocco's Law 80-14 (operating licence, guest declaration, tourist tax). Every property in the collection is visited by our team before it's listed, and the site collects no online payment: payment terms are agreed directly with the host at confirmation. In case of a dispute, our local team handles mediation.

Yes. The site collects no online payment. Payment terms are agreed directly with the host upon confirmation of your request.

For a full riad or large property in high season (October-April), allow 2-3 months ahead. For smaller or more discreet properties, 2-3 weeks is usually enough. Last-minute: we often have availability within 7 days for experiences (desert, hammam, hot-air balloon).

My Kasbah is a matchmaking service. Financial conditions are communicated at confirmation of your request, directly by our concierge.

Cancellation conditions are communicated when your booking is confirmed. Contact our concierge for any questions.

My Kasbah does not collect any online payment. You send a request (form or WhatsApp), our concierge replies with availability, and payment terms are agreed directly with the host.

No. All financial conditions are communicated clearly at confirmation of your request, before any commitment.

Payment terms (amount, schedule) are communicated when your request is confirmed by our concierge.

Quality inspection by our on-site team: safety, cleanliness, equipment, bedding, pool, acoustics, compliance. Our selection is rigorous, every property is visited before being published.

Yes. No AI-generated photos, no misleading filters. The property you see is the one you will sleep in.

For long stays, a private viewing can be arranged on request. For shorter stays, 4K 360° videos are available on each listing.

It varies by property: the "pets" field on each listing specifies whether the property accepts them and under what conditions.

Restaurant bookings (La Mamounia, Nomad, Le Foundouk), airport transfers, chauffeur-driven car hire, golf reservations (Amelkis, Al Maaden), spa treatments, souk shopping with a French-speaking guide, tailor-made excursions, home doctor, babysitting.

WhatsApp 24/7 at +212 711 529 349, email thibautcampana@gmail.com, floating WhatsApp button bottom right. Our team will direct you to the right contacts in an emergency.

Yes for basic services (transfer, restaurant, taxi). For premium services (private home chef, VIP souk shopping with a negotiator, privatised spa treatment), additional fees apply and are communicated in advance.

Visit /host/become-host, fill in the form (3 min), one of our property managers will get back to you. Property visit, quality inspection, fast publication.

Commission on quote, contact us for details. No registration fee, no monthly subscription.

Yes, 100%. You keep full control of your rates and calendar. You can block dates for personal use at any time.

Payout terms are communicated when you register. Contact our team to find out more.

A guest deposit is required (amount varies by property). In case of damage or dispute, our team handles mediation with the guest. Coverage terms are specified when you register.

March-May and September-November: mild temperatures (22-28°C), clear skies, light wind. Summer (June-August): 38-44°C, ideal for Atlas and desert excursions. Winter (Dec-Feb): 15-20°C by day, cool nights, perfect for culture.

No for EU, Swiss, Canadian, US, UK and Australian citizens (stay < 90 days). Valid passport > 6 months required. For other nationalities, check with your local Moroccan consulate.

Private airport transfer (on quote), taxi (meter mandatory, ~15 MAD intra-muros), Careem (local Uber), chauffeur-driven car hire (from 300 MAD/day), self-drive hire (from 250 MAD/day, caution: local driving style).

No, we recommend bottled water (provided free of charge in all our properties). Filtered water is also provided for tea and cooking.

Arabic (official), French (widely spoken), English (in tourist areas). Our team is trilingual FR/EN/AR.

Moroccan Dirham (MAD). Fixed rate: 1 EUR ≈ 11 MAD, 1 USD ≈ 10 MAD. Exchange at the airport, banks, hotels (avoid street exchange). Visa/Mastercard accepted in 80% of tourist shops.